
About Roadmap
Roadmap to Health Equity
How We Started
In 2017, Americares, the National Association of Free and Charitable Clinics (NAFC), Loyola University Chicago, and a consortium of stakeholders including state free and charitable clinic associations, and individual free and charitable clinics from across the country, launched Quality of Care in Free and Charitable Clinics: Roadmap to Health Equity (Roadmap).
Who Will Benefit?
Free & Charitable Clinics

Roadmap supports clinics as they use data to break down barriers to equitable care and leverage their internal systems and workflows to support the delivery of quality care.
Associations

Free and charitable clinic associations are critical partners in Roadmap – helping align state and national priorities to the Roadmap work.
Researchers

Lessons learned in Roadmap will help researchers and quality improvement leaders better support clinics in their journey to deliver high-quality equitable care.
Patients

Patients are at the core of Roadmap. We are capturing their experience using the Person-Centered Primary Care Measure to ensure their needs are being met.
A Data-Driven Solution

WHAT WE KNOW
We know that free and charitable clinics provide high-quality care. We also know that inequities within healthcare do exist. We know that if you can’t measure the care that is being provided, you cannot improve it. Until Roadmap to Health Equity, there has never been a nationwide method of collecting data to measure the quality of care provided by free and charitable clinics.
OUR SOLUTION
We developed a national data repository to capture quality measures and stratify them by demographics to identify and address inequity. By facilitating internal and external benchmarking, Roadmap supports clinics as they break down barriers to equitable care and shift internal systems and workflows to support the delivery of quality care.
“ONE OF THE ISSUES WE AS FREE CLINICS HAVE HAD IS THAT WE ARE UNABLE TO BENCHMARK OURSELVES AGAINST OTHER CLINCS…ROADMAP IS IMPORTANT TO ME BECAUSE I BELIEVE IT’S IMPORTANT FOR FREE CLINICS TO COLLECTIVELY SHOW THE QUALITY CARE THAT WE ALL PROVIDE.”
Clinical Quality Measures
Blood Pressure Control – Required by all clinics
Hemoglobin A1C Poor Control – Priority measure
Screening for Depression and follow-up plan – Priority measure
Blood pressure screening and follow-up
Documentation of current medications in medical record
Hemoglobin A1c testing
Breast cancer screening
Hypertension: improvement in blood pressure
Influenza immunization
Tobacco use: screening and cessation intervention
BMI screening and follow-up plan
Cervical cancer screening
Colorectal cancer screening
Unhealthy alcohol use: screening and brief counseling
Avoidance of antibiotic treatment in adults with acute bronchitis

Surrounded by Support
Roadmap partner clinics have access to a variety of live and on-demand educational tools as well as the opportunity to learn from their Roadmap peers across the country through ongoing quality improvement activities and peer learning webinars.
Featured Clinic
Crossover Healthcare Ministry
Meet Julie Bilodeau, CEO, Crossover Healthcare Ministry as she speaks about what the Roadmap project can achieve.
Frequently Asked Questions
CONNECT
Contact us to Learn more about Roadmap
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“ONE OF THE ISSUES WE AS FREE CLINICS HAVE HAD IS THAT WE ARE UNABLE TO BENCHMARK OURSELVES AGAINST OTHER CLINCS…ROADMAP IS IMPORTANT TO ME BECAUSE I BELIEVE IT’S IMPORTANT FOR FREE CLINICS TO COLLECTIVELY SHOW THE QUALITY CARE THAT WE ALL PROVIDE.”

